Frequently Asked Questions
I am a member of the ambulance subscription program. Why did I receive a bill?
Membership in our subscription program typically covers co-payments and deductibles for emergency ambulance services. However, certain services may not be fully covered. Please review your membership agreement for specific details. If you have questions, contact our billing office at 888-220-6371.
I have insurance. Shouldn’t it cover my ambulance bill?
Many insurance plans cover ambulance services, but coverage varies. Factors such as deductibles, co-pays, or non-covered services can result in a balance. For specific coverage details, consult your insurance provider. If you need assistance, contact our billing office at 888-220-6371.
I don’t have insurance. What are my payment options?
If you’re uninsured, you’re responsible for the full bill. We offer payment plans to ease this burden. To discuss options, contact our billing office at 888-220-6371.
I can’t afford this bill. Can it be reduced or forgiven?
We understand financial hardships and offer assistance programs. To explore eligibility, contact our billing office at 888-220-6371.
I received a check from my insurance company for ambulance services. What should I do?
Some insurers send payments directly to patients. If you receive such a check, endorse it to Warwick Community Ambulance and forward it to our billing office. Include any accompanying Explanation of Benefits (EOB) to ensure proper account credit.
What is the difference between BLS and ALS transport?
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Basic Life Support (BLS): Provided by EMTs for non-invasive procedures.
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Advanced Life Support (ALS): Provided by advanced EMTs or paramedics for advanced procedures like IV therapy and cardiac monitoring.
Why won’t Medicare cover my ALS bill?
Medicare covers ambulance services meeting specific criteria. If a service is deemed not medically necessary or doesn’t meet coverage guidelines, it may be denied. For clarification, contact Medicare or our billing office at 888-220-6371.
Why do you need my signature for Medicare billing?
Medicare requires patient authorization to process claims. Your signature allows us to submit the claim and receive payment on your behalf.
My insurance only paid part of the bill, but I have secondary insurance. Can you bill them?
Yes, provide us with your secondary insurance details, and we’ll submit the remaining balance for consideration. Contact our billing office at 888-220-6371 with this information.
My elderly parent doesn’t understand their bills. Can you send them to me?
We can arrange to send billing statements to a designated representative. Contact our billing office at 888-220-6371 to set this up.
For further assistance or questions not addressed here, please contact our billing office at 888-220-6371.