Questions?

Questions | Information

WHEN SHOULD I CALL 9-1-1?

9-1-1 is for emergencies, potential emergencies, or when an emergency is imminent.

* Ask yourself, "What is the level of urgency?"
* Is there a danger to life or property?
* Is the caller or someone else the victim of a crime?
* Do you have a police emergency?
* Does the caller or someone else have a medical emergency?
* Does the caller need the fire department?

If the public safety situation seems urgent and has the potential of escalating by not making the telephone call, call 9-1-1. The 9-1-1 professional will determine whether the call should be processed via 9-1-1, or whether the caller should be referred to another number or agency as appropriate. If you call 9-1-1 by accident, do not hang up. Stay on the line and tell the dispatcher that everything is all right. If you don't, the dispatcher may think that something is wrong and send a police officer.

 

WHAT SHOULD I DO WHEN I CALL 9-1-1? WHAT WILL THE DISPATCHER WANT TO KNOW?

The person answering 9-1-1 is a trained dispatcher. They have been trained as to what questions to ask (e.g. WHAT is happening, WHERE the situation is occurring, WHEN did the incident occur, WHO is involved, WEAPON involvement, INJURIES, etc.) Once initial information is obtained additional questions may be asked depending on the type of call. Be prepared to state the nature of the emergency. This information is to help the dispatcher identify the most appropriate assistance.

 

WHAT IF I NEED HELP BUT IT'S NOT AN EMERGENCY?

Use these phone numbers for Police, Fire, and Ambulance services for your area.
In Lancaster County, they are:

POLICE: 717-664-1180

FIRE/MEDICAL: 717-664-1190

 

WHAT IF I AM SPEECH-IMPAIRED OR HEARING-IMPAIRED AND NEED TO CALL 9-1-1?

The Emergency Communications Department provides equal access to 9-1-1 services for callers who use Telecommunications Devices for the Deaf (TTY). TTY users may call 9-1-1. Although it is not required, TTY users can expedite recognition of their call by the 9-1-1 dispatcher by tapping the spacebar on the TTY every few seconds. Tapping the spacebar sends tones to equipment at the 9-1-1 center notifying the dispatcher that the call may be a TTY call.

 

WHAT IF THE CALLER SPEAKS LIMITED ENGLISH?

The dispatcher is able to add translators to the call for callers who do not speak English. In Lancaster County, the 9-1-1 center can connect callers to an interpreter service that provides translation for over 140 languages. Sometimes the caller is able to give some indication as to the nature of the emergency by posting a few words next to the telephone in English, or learning a few words in English such as 'Police', 'Fire', 'Sick', or 'Hurt'. When the call requires the services of a translator, the dispatcher will add the interpreter service to the line, in essence creating a 3-way call.

 

Want more information or have other questions?

Email us at: questions@warwickems.org